Shipping Policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please be aware that postal services are being affected by COVID-19. This is outside our control.
Domestic (Australia) Shipping Rates and Estimates
Shipping charges: Free
Includes Tracking
Delivery estimate is 3 to 6 business days.
International Shipping
Shipping charges: Free
International Standard Post - Includes Tracking
We offer worldwide shipping.
Delivery estimate is 10 to 15 business days to most countries.
Limited services: Some countries are not currently accepting deliveries due to COVID-19 restrictions.
You can check the following link for the latest updates and delivery estimates:
https://auspost.com.au/service-updates/international-delivery-times
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Nolitto3d is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 to 20 business days of receiving your shipping confirmation email, please contact us at support@nolitto3d.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
https://nolitto3d.com/pages/refund-policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@nolitto3d.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@nolitto3d.com.